Customer Reviews

Best Tour ever

Last week we visited New York for the first time with my parents, my husband and our kids. We toured the city with OPEN LOOP and it was great fun. The buses are so comfortable and clean! Audio guides are available in several languages which we really appreciated because my parents do not speak English. We hop on and hop back off as much as we wanted and visited the major sites of the city. The driver was so nice and helpful same thing for the staff at the retail center who provided us with all the necessary information to make the most of our stay.

Muriel T. Pari

August 3rd, 2014


Great Time in NYC

I live 30 minutes outside of NYC. Seeing Manhattan on the double decker bus was wonderful. (and cheaper then a day of subways and cabs). There were 4 adults and 2 kids in our party and always plenty of seats up top. I know some other companies have more buses/stops but the are much more crowded. 
Check in was easy and the employees were friendly and knowledgeable. 
We never waited more then 25 minutes for a bus. We did the downtown loop and stopped at Little Italy/Chinatown, 9/11 memorial, Battery Park, the South Street Seaport, and The Empire State Building. 
The Audio was informative. 
I would recommend Open Loop NY if you aren't in a rush and just want to enjoy the day.

Debbie MC., New Jersey

July 17, 2014


Really good, neat and clean buses. Courteous staff, Nice initiative

Open tour New York is a new company in New York.The bus tour was very good.I purchased the tickets online and when i reached New York frequently saw the passing gray line buses which came after every 5 min and was scared whether the bus will come or not but when i saw one of their ticketing agent i immediately contacted him.He was very courteous and escorted me to the booking office where he gave me my tickets and showed me the boarding stop.The bus was very neat,clean and looked brand new.The drivers were courteous and told me that the next bus will arrive in 30-35 min and it did i timed all my destinations accordingly and was able to catch the buses without any hassles.
Cons.
The audio was a little confusing as it was gp operated and would sometimes start when the pass would pass the particular destination.However the bus driver announced from below the names destinations which came and the audio tour was very informative and also had some very good songs about new york.

Tanay, New Delhi, India

July 14, 2014


Awesome Night Tour

Just back from the night tour...incredible sights on Manhattan's skyline from Brooklyn. And we didn't even pay extra for this, the night tour was included in the regular ticket price!

JB C., New York City

July 4, 2014


Thank you

Your night tour exceeded our expectations, and was an absolute joy! I must also send along our admiration and appreciation to Darrell, our driver. He showed us personal attention, making certain to point out and explain features of NYC, and went out of his way to be certain we were comfortable and had an excellent experience. We did. The night tour was the conclusion of our brief stay in NYC, and was a highlight. I must reiterate my sincere and utmost gratitude for the service and attention and effort you and your employees put forth enthusiastically on our behalf. Open Loop has a very special place in our hearts! When we return, we will most certainly be back, looking for you!

With appreciation,

P. Nelson, Albeit, NY

June 23, 2014


NYC at its best!

Having lived in New York my whole life, I never thought I would need to take a tour of my own city, but last Saturday, my husband and I took the train to Manhattan to ride on one of these hop on hop off bus tours. We choose Open Loop New York because their buses looked new and were so colorful (red, white and blue). We took our audio sets as we got on, ( they were in a basket) along with a poncho (it was raining), and proceeded to the open top. What a great time! I learned so much about this city that I live in. Everyone we dealt with from the sales people to the bus driver to the managers on the corners were pleasant and professional. What a GREAT time. 
I know there were complaints about the ponchos from other reviewers but they served their purpose and kept us dry on top. When we did hop off, we disposed of those and just got a new one when we hopped back on. The audio worked fine on our bus. No complaints.

Deborah B. New York City

June 16, 2014